Shipping policy

Last updated: August 26, 2026

This policy explains how Wrist Wolfe ships orders, what shipping costs, and when you can expect a package. By placing an order, you agree to this policy.

1. Where we ship from
All orders ship from Kittanning, Pennsylvania, United States.

2. Where we ship
We currently ship to addresses in the United States.

We do not ship internationally at this time.

Alaska, Hawaii, Puerto Rico, and other U.S. territories
We can often ship to these locations, but delivery takes longer and free shipping may not apply. Extra postage may be charged if the carrier rate is higher than standard mainland shipping. If we cannot fulfill the address, we will contact you.

PO boxes and military addresses
USPS can deliver to many PO boxes and APO/FPO/DPO addresses. Delivery times vary and tracking updates may be limited. Provide the address exactly as the carrier requires.

3. Processing time
Orders are processed in 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 2:00 p.m. Eastern Time ship the next business day. Weekend and holiday orders ship on the next business day.

You will receive a confirmation email when the order is placed and another email with tracking when it ships.

4. Shipping method
Standard shipments use USPS Ground Advantage or an equivalent tracked service.

Packages include tracking. Standard carrier insurance is whatever the service includes. If you need extra coverage, email us before the order ships.

5. Shipping rates
United States (contiguous 48 states)
• Orders under $49.00: $4.95 standard shipping
• Orders $49.00 and over: free standard shipping

Rates are shown at checkout and charged in U.S. dollars. If a promotion changes shipping, the checkout total controls.

Free shipping applies to the standard method only. It does not apply to requested upgrades, reships caused by an address error, or locations we exclude at checkout.

6. Delivery estimates
After an order ships, transit is usually 2–5 business days.

From the order date, most customers receive their package in about 4–8 business days.

Typical transit after shipment:
• Nearby states: about 2–3 business days
• Midwest and South: about 3–4 business days
• West Coast: about 4–5 business days

These are estimates, not guarantees. Weather, peak season, incorrect addresses, and carrier delays can add time.

7. Tracking
When the label is created, we email the tracking number. Use that number on the carrier site.

A label created date is not the same as an acceptance scan. Transit time starts after the carrier scans the package.

If tracking has not moved for 5 business days after the first scan, email service@wristwolfe.com with your order number.

8. Delivery
Carriers may leave the package at your door, mailbox, or a pickup location according to their rules.

Wrist Wolfe is not responsible for theft or loss after the carrier marks the package delivered. If tracking says delivered and you do not have it:
• Check around the building, with neighbors, and at the local post office
• Contact us within 7 days of the delivery scan

We will help open a carrier inquiry. A replacement or refund is not guaranteed and depends on the carrier review.

9. Address errors
You are responsible for a complete, correct shipping address at checkout.

If you notice a mistake, email service@wristwolfe.com immediately. We can change the address only if the package has not shipped.

If a package is returned to us because the address was wrong, incomplete, or refused:
• We may refund the item price minus the original shipping
• Or reship after you pay the return postage and a new shipping charge

10. Lost packages
If tracking stops before delivery, contact us. We will wait for the carrier’s investigation window before issuing a replacement or refund. Do not file a chargeback before giving us a chance to fix it.

11. Refused packages
If you refuse a delivered order without our approval, return shipping and original outbound shipping are not refunded unless the item was damaged or we sent the wrong piece.

12. Damaged in transit
Take photos of the box and the item before wearing it. Email the photos and your order number to service@wristwolfe.com within 7 days of delivery. We will replace the item or refund it after we review the photos.

13. Combined orders
If you place more than one order on the same day to the same address, we may combine them when we can. Shipping already charged on a second order is refunded only if we combined the packages and you ask us to review it.

14. Split shipments
If an item is delayed or backordered, we may ship available pieces first and send the rest later. You will not be charged a second shipping fee for our split shipment.

15. Taxes
Sales tax is charged where required. Shipping charges may be taxable in some states. The amount appears at checkout.

16. Customs
We do not currently ship outside the United States. If that changes, the customer is responsible for duties, taxes, and customs delays.

17. Changes to this policy
We may update shipping rates, carriers, and this policy. The “Last updated” date will change. Checkout always shows the current rate for your order.

18. Contact
Shipping questions:

DENVER WOLFE YJ INC
d/b/a Wrist Wolfe
114 S Water Street Ext
Kittanning, PA 16201
United States
service@wristwolfe.com
+1 (586) 366-7640
Monday–Friday, 9:00 a.m.–5:00 p.m. ET