Refund policy

Last updated: August 26, 2026

We want you to be happy with your order. If something is not right, we will make it simple to send it back.

1. Return window
You have 30 days from the delivery date to start a return.

The item must be unused, in the same condition you received it, and in its original packaging when possible. Stretch bracelets should not show wear, stretching, lotion, perfume, or water marks.

2. What can be returned
Eligible
• Unworn bracelets
• Wrong item sent
• Damaged or defective items
• Missing parts, such as a charm that arrived off the strand

Not eligible
• Worn, stretched, soiled, or altered jewelry
• Items returned after the 30-day window
• Gift cards
• Final-sale items marked as such on the product page

If a piece arrives damaged, take photos of the item and the packaging before you wear it and contact us within 7 days of delivery.

3. How to start a return
Email service@wristwolfe.com with:
• Your order number
• Your name and shipping address
• The item(s) you want to return
• The reason for the return
• Photos, if the item is damaged or incorrect

We will reply with a Return Authorization (RA) number and the return address. Do not ship a return without an RA number. Returns sent back without approval may be refused or delayed.

4. Where to send returns
Ship approved returns to:

DENVER WOLFE YJ INC
Returns
114 S Water Street Ext
Kittanning, PA 16201
United States

Write your RA number on the outside of the package.

5. Return shipping
Change of mind / wrong size / color preference
You pay the return postage. We recommend a tracked service. We are not responsible for return packages lost in transit without tracking.

Our error, damaged, or defective item
We cover return shipping. We will email a prepaid label or refund reasonable tracked postage after we receive the item.

International returns
We currently ship within the United States only. If that changes, the customer is responsible for return postage, duties, and customs fees unless the return is due to our error.

6. Refunds
Once we receive and inspect the return, we will email you.

Approved refunds are issued to the original payment method.
• Store credit or a different card is not used unless you ask for store credit in writing.
• Shipping charges are refunded only when the return is our error, or the item was damaged or defective.
• Original shipping paid on a change-of-mind return is not refunded.

Inspection usually takes 2–4 business days after the return arrives. The refund then takes another 5–10 business days to appear, depending on your bank or card issuer.

If only part of an order is returned, we refund that item’s price. If the remaining order value falls below $49, the original free-shipping promotion is not charged after the fact.

7. Exchanges
We do not hold inventory for automatic exchanges. If you want a different style or color:
1. Start a return for the original item.
2. Place a new order for the piece you want.

If the original item is out of stock, we will refund you instead.

8. Cancellations
If an order has not shipped, email service@wristwolfe.com and we will cancel it and refund you in full, including shipping.

If the order has already shipped, use the return process above.

9. Lost or missing packages
If tracking shows delivered but you do not have the package, contact us within 7 days. We will help file an inquiry with USPS. We may replace or refund the order after the carrier review. We are not able to guarantee a replacement for an unmarked address, a package left per carrier rules, or theft after delivery.

10. Sale and discount codes
Discounted items may be returned under the same 30-day unused rule unless the product page says Final Sale. Promotional shipping is handled as described in section 6.

11. Gift orders
The purchaser should start the return. Refunds go back to the original payment method, not to the gift recipient. If you received a gift and need help, email us with the order details you have.

12. Late or missing refunds
If you were approved for a refund and do not see it after 10 business days:
• Check your bank or PayPal / shop pay account again
• Ask your card issuer how long inbound refunds take
• Email service@wristwolfe.com with your order number

13. Contact
Questions about this policy:
service@wristwolfe.com
+1 (586) 366-7640
Monday–Friday, 9:00 a.m.–5:00 p.m. ET

Wrist Wolfe
DENVER WOLFE YJ INC
114 S Water Street Ext
Kittanning, PA 16201
United States
wristwolfe.com