Refund policy

Last updated: October 5, 2026

At Wrist Wolfe, we want you to be happy with your purchase. If something is not right with your order, please contact us and we will be happy to help.

1. Return Window

You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must be unused and in its original condition, with the original packaging when applicable. The item must not show signs of wear, damage, alteration, stretching, stains, lotion, perfume, water exposure, or other use.

Items returned after the 30-day return period may not be accepted.

2. Eligible Returns

The following items are eligible for return, subject to the requirements of this policy:

  • Unworn bracelets

  • Items that are different from what you ordered

  • Items that arrive damaged or defective

  • Items with missing parts or components

Non-Eligible Returns

The following items are not eligible for return:

  • Items that have been worn, stretched, soiled, altered, or damaged after delivery

  • Items returned after the 30-day return period

  • Gift cards

  • Items clearly marked Final Sale on the product page

If an item arrives damaged, defective, or incorrect, please take clear photos of the item and its packaging and contact us within 7 days of delivery.

3. How to Request a Return

To request a return, email service@wristwolfe.com with the following information:

  • Your order number

  • Your name and shipping address

  • The item(s) you would like to return

  • The reason for the return

  • Photos of the item and packaging, if the item is damaged, defective, or incorrect

After reviewing your request, we will email you the appropriate return instructions and the correct return shipping address.

Please do not send your return to our business or contact address unless we specifically instruct you to do so. Return shipments must be sent only to the return address provided to you by Wrist Wolfe.

Returns sent without prior approval or sent to an address other than the one provided in our return instructions may be refused, delayed, or may not be eligible for a refund.

4. Return Shipping

Change of Mind, Style, or Color Preference

For returns due to a change of mind, style preference, color preference, or similar personal reasons, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. Wrist Wolfe is not responsible for return packages that are lost or damaged in transit when the customer chooses the return shipping method.

Original shipping charges are non-refundable for change-of-mind returns.

Wrong, Damaged, or Defective Items

If we sent you the wrong item, or if your item arrived damaged or defective, please contact us before sending it back.

If the return is confirmed to be due to our error or an item defect, we will provide return shipping instructions and cover the reasonable cost of returning the item. Depending on the circumstances, we may provide a prepaid return label or reimburse reasonable tracked return postage.

5. Return Address

For security and administrative reasons, our business address is not used as a general public return address.

After your return request is approved, we will provide the appropriate return address and return instructions by email.

Please do not mail a return before receiving these instructions.

6. Return Inspection

Once your approved return is delivered to us, we will inspect the returned item.

Returns are generally inspected within 3 business days after delivery.

If the returned item meets the requirements of this policy, we will approve the refund and issue it to the original payment method.

If an item does not meet the return requirements, we may be unable to issue a refund.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Once your return has been inspected and the refund has been approved, please allow up to 10 business days for the refund to appear in your account, depending on your bank, credit card issuer, or payment provider.

The 10-business-day period refers to the time for the refund to appear after the refund has been issued. It does not extend the 30-day return request period.

Shipping Charges

Original shipping charges are generally non-refundable for standard change-of-mind returns.

If the return is due to our error, or the item arrived damaged or defective, applicable original shipping charges may be refunded.

If only part of an order is returned, we will refund the eligible returned item(s) after inspection.

If a partial return causes the remaining order value to fall below the minimum amount required for a shipping promotion, the original shipping promotion may no longer apply.

8. Exchanges

We do not offer automatic exchanges.

If you would like a different style, color, or item, please:

  1. Request a return for the original item.

  2. Follow the return instructions provided by email.

  3. Place a new order for the item you would like.

If the original item is no longer available, we will process an eligible refund instead.

9. Order Cancellations

If your order has not yet shipped, you may request cancellation by contacting service@wristwolfe.com as soon as possible.

If we are able to cancel the order before shipment, we will issue a full refund, including any shipping charges paid.

Once an order has shipped, it can no longer be canceled. You may request a return after delivery in accordance with this Return & Refund Policy.

10. Delivered but Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please contact us within 7 days of the delivery date.

We will assist you in contacting the carrier or submitting an inquiry when appropriate.

Depending on the circumstances and the carrier's investigation, we may offer a replacement or refund. However, a replacement or refund is not guaranteed.

11. Sale Items and Discount Codes

Discounted items may be returned under the same 30-day return requirements unless the product page clearly states that the item is Final Sale.

Using a discount code does not by itself make an item ineligible for return.

Any shipping promotion or discount will be handled in accordance with the refund terms described in this policy.

12. Gift Orders

The original purchaser should initiate a return.

Approved refunds are issued to the original payment method used for the purchase and are not issued directly to the gift recipient.

If you received an item as a gift and need assistance, please contact us with the order information available to you.

13. Refunds That Have Not Appeared

If your refund has been approved and you have not received it after 10 business days, please:

  • Check your bank or payment account again.

  • Contact your bank or card issuer to ask about the processing time for incoming refunds.

  • Contact us at service@wristwolfe.com with your order number.

We will be happy to help confirm the refund status.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, or return procedures.

The Last updated date at the top of this page will be updated when changes are made.

15. Contact Us

If you have questions about returns, refunds, or your order, please contact us:

Wrist Wolfe

Email: service@wristwolfe.com
Phone: +1 (586) 366-7640
Business Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET